All case studies
Helpdesk and ticketing
A helpdesk that turns emails into tracked tickets
Route customer requests by product, track reply times and keep every conversation on the customer's record.
Example build
An example of what a team could build on XAGOe. Not a customer story.
- Built for
- Customer support and internal IT teams
The challenge
Requests arrive in a shared inbox. It's unclear who owns what, and customers wait without anyone noticing.
What you build on XAGOe
Objects
- Customer
- Ticket
- Product
- Reply
- Knowledge article
Workflows
- Email to ticket, routed to the product owner
- Escalation when a ticket waits too long
- Satisfaction survey when a ticket closes
Views
- Ticket inbox
- Reply-time dashboard
- Customer history
- Help centre
Why XAGOe fits
Every request has an owner
Tickets are routed the moment they arrive.
See the whole customer
Tickets, replies and plan sit on the customer's record.
Answers from your app
Ask your app to find similar past tickets and their fixes.